Network Operations Administrator - The Computer Merchant, Ltd

The Computer Merchant, Ltd

Depends on Experience

US-TX-Houston

PRIMARY FUNCTION:
Responsible for providing analysis, support and resolution of network operations.
Provide resolution via phone or dispatch field engineers for resolution to our customers.
Hours are 8:00 – 5:00 pm Monday – Friday.
Work with little/no supervision.

DUTIES & RESPONSIBILITIES:
Provide support reactively and proactively correcting network issues to our field support team
Provide reporting on metrics
Utilize the trouble ticketing system to document all activities, notes and actions
Manage inventory
Assist or lead in the management of special projects
Other duties as assigned

EDUCATION:
Bachelor’s Degree Preferred. •Cisco Certification highly desirable.

EXPERIENCE:
1-2 years direct telecommunications industry or networking experience
1 year of experience in a Help Desk environment
Previous maintenance or Network Operations experience
Preferred Wireless NOC experience
Working knowledge of remote access and testing systems
Proficient with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

LANGUAGE SKILLS:
Superior interpersonal skills, including excellent written and verbal skills

REASONING ABILILTY:
Ability to work well with others and independently
Detail oriented organizational skills
Analytical problem solving skills
Adaptability, flexibility, and creativity

TECHNICAL SKILLS REQUIRED:
Working knowledge of IT environments
IP Network background
Knowledge of monitoring systems
Knowledge of Enterprise ticketing systems
Experience and understanding of TCP/IP

Preferred:
Knowledge of RF

Please respond to Mark Kischko at mkischko@tcml.com or by phone at 800-617-6172 x4325 and reference Job # 09-02265.